Welcome to AxioBionics! Patients and healthcare professionals who wish to use AxioBionics’ software, patient portal, and services (“Licensed Application”) are required to register for the service and provide certain registration information to AxioBionics. Accordingly, we have developed this Privacy Policy to describe our policies and procedures with respect to such information, as well as additional information that you provide to AxioBionics from time to time. This Privacy Policy applies to registration data that is provided by the users who register for and use the Licensed Application. It does not apply to the content of the data and files that are transmitted through the Licensed Application. The security of the messages that are transmitted through our Licensed Application is governed by the HIPAA Security Rule.

When you open an account with AxioBionics and provide information to AxioBionics, you are voluntarily accepting the terms and conditions of the Terms Of Service, the HIPAA Addendum, this Privacy Policy, and any other agreement or policy incorporated by reference.

Information Received

AxioBionics receives the information you provide when you open an account with AxioBionics, including but not limited to: your name, email address, birth date, phone number, mailing address, insurance information, and medical history relevant to your care.

AxioBionics receives information from third party sources that you have authorized or is already publicly available, such as information from medical databases and insurance verification systems.

AxioBionics receives information you choose to transmit to others or information other AxioBionics users choose to transmit to you through AxioBionics’ Licensed Application, including but not limited to the content contained in messages transmitted through AxioBionics’ Licensed Application. This provision only applies to non-Protected Health Information (“PHI”) transmitted through the Licensed Application. Transmission and retention of PHI is covered by the HIPAA Security Rule.

AxioBionics receives information whenever you interact with its Licensed Application, including but not limited to when you log on, when you log off, when you access data, add documents, or when you read a message that has been sent to you. For example, when you access AxioBionics’ Licensed Application, the information may be stored in cookies, which are data files stored by your web browser on your computer, and/or web server logs and log files, which are records for when you request to view a webpage. This information helps AxioBionics recognize you and customize your experience with AxioBionics’ Licensed Application.

AxioBionics receives information from you whenever you communicate directly with AxioBionics, such as when you have requested customer service support.

How We Use Your Information

AxioBionics uses the information received from you to do the following:

  • Update, improve, expand, and customize the services provided by our Licensed Application to you;
  • Improve our efforts to keep the Licensed Application and the information transmitted safe and secure;
  • Use data that does not contain personally identifying information for research;
  • Disclose any information required to do so by law, or where AxioBionics has a good faith belief that such disclosure is reasonably necessary to: (a) comply with mandatory legal processes, including but not limited to, subpoenas and court orders; (b) protect the rights, property, or personal safety of AxioBionics or our users; and/or enforce the terms and conditions of the Terms Of Service Agreement, the HIPAA Addendum, this Privacy Policy, and any other agreement or policy incorporated by reference.

Except as otherwise disclosed in this Privacy Policy, while you have permitted AxioBionics to use the information received, AxioBionics will not share information received from you with third parties unless AxioBionics has:

  • Received your permission to share the information; and/or
  • Provided you notice about sharing such information, such as by posting this notice.

AxioBionics will provide users with thirty (30) days’ notice if it has been sold, acquired, merged, sold some of its assets, or has been involved in some other action affecting AxioBionics’ ownership and control. During this time period, users can exercise their right to terminate their accounts or remove information in their accounts. If users do not terminate their accounts or remove information in their accounts during this time period, the information received may be transferred to the third party involved in the sale, acquisition, merger, or change of ownership action.

How You Can Control Your Information

You have a right to access, modify, or update information or delete non-required information that AxioBionics has received about you after you open an account with AxioBionics and become a user. Required information is information AxioBionics needs to open an account for you with its Licensed Application.

You can opt out of any feature that sends you notifications regarding commercial, educational, or financial opportunities relating to your account and/or communications.

If you want to stop using your account, you can terminate it by contacting AxioBionics at payments@axiobionics.com.

How We Secure Your Information

To access your account and information through AxioBionics’ Licensed Application, you must have a unique email and password. You are responsible for keeping your login password secure and confidential and not permitting others to use your login credentials to access your account. Please log out of your account when you are not using it. After a period of inactivity, your account will automatically log off.

AxioBionics follows a wide range of industry standard security best practices to protect your data from loss, corruption, or unauthorized access.

AxioBionics relies on third party services for some elements of its system infrastructure. We carefully vet the services we use and require the ones that handle customer data to satisfy legal standards and to follow industry standard security, compliance and auditing practices. Regardless of the level of trust we place in a third-party service, we always encrypt the most sensitive data, including customer messages.

If you believe that your account security has been compromised for any reason, please contact payments@axiobionics.com.

Protected Health Information

AxioBionics secures PHI that is subject to HIPAA and that is transmitted through its Licensed Application in compliance with HIPAA Security and Privacy Regulations, the HITECH Act, and applicable state regulations. The HIPAA Security Rule addresses security of PHI.

Changes to our Privacy Policy

From time to time, AxioBionics may make changes to this Privacy Policy or other applicable agreements and policies. These changes will be posted at axiobionics.com and you will be notified through the email address you provide to AxioBionics. If you continue to use AxioBionics’ Licensed Application and services, you agree to be bound by the terms and conditions of the revised Privacy Policy, or any other applicable agreements and policies.

Minors

AxioBionics’ patient portal and services are intended for individuals who are 18 years of age or older, or for minors whose parents or legal guardians have provided consent and are managing their accounts.

Last Updated: March 10, 2026